Help & support
Need a hand with Séréni? Here are answers to the most frequent questions — and how to reach us.
Need a hand with Séréni? Here are answers to the most frequent questions — and how to reach us.
A problem, a question?
The easiest way to get help is to write to us. We answer every message, usually within a few working days, in English or French.
Association Séréni — 81 avenue des Arènes de Cimiez, 06000 Nice, France
Step by step
All of Séréni explained simply, for the senior, their family caregivers and the home display: installation, pairing a loved one with the QR code, Simple Mode, fall detection, reminders, video calls, watches, privacy and troubleshooting.
24 pages · about 178 KB · version of 1 November 2026 (iPhone 1.25, Android 0.7.0, Wear OS watch 0.2.1), including remote settings by the caregiver and urgent alerts on Android. Print it or keep it on your phone.
Frequently asked questions
Séréni is available for free on the App Store (iPhone / iPad): download on the App Store, and on Google Play (Android): get it on Google Play. A web version is in preparation and will be available soon.
Séréni works in pairs: the senior installs the app, and a loved one acting as “caregiver” can support them from a distance. In the app, each person chooses their role, then the caregiver and the senior are paired to share reminders and alerts, while respecting each person's independence. The user manual (chapter 3) shows where to find the QR code and how to scan it. If you cannot pair, check that both people have accepted the requested permissions, then write to us if the problem persists.
Reminders and alerts rely on your phone's notifications. Check that:
If you still receive nothing, turn Séréni's notifications off and on again, or restart the phone.
When a possible fall is detected, Séréni tries to alert the chosen loved ones quickly. Important: no automatic detection is 100% reliable. Séréni is a complementary peace-of-mind tool — it is not a medical device or an emergency service. In an emergency, always call the emergency services: 112 anywhere in the European Union (in France, also 15 for medical emergencies and 114 by text message for deaf or hard-of-hearing people).
Yes. Séréni is 100% free: no subscription, no ads and no hidden purchases. It is run by a public-interest association funded by grants and supporters.
Yes. Séréni complies with the GDPR, keeps data collection to a minimum and never sells any data. To learn more, read our privacy policy.
Séréni works without an account: most data stays on your device. You can ask us to delete any data at any time by writing to contact@sereni-asso.fr; see also deleting your data. We erase it as quickly as possible, in line with the GDPR.
The Terms of use and the legal notice are available on this site.
Write to us at contact@sereni-asso.fr: we will be glad to help.