In force as of 22 September 2026
This English version is provided for convenience. In case of any discrepancy, the French version prevails.
These Terms of Use (“Terms”) govern the use of the Séréni app and related services, in their iOS, Android and web versions (the “App”), published by the Séréni association. By downloading, installing or using the App, you accept these Terms without reservation. If you do not accept them, please do not use the App.
“Séréni” association — association governed by the French law of 1 July 1901, non-profit and run on a voluntary basis.
Registered office: 81 avenue des Arènes de Cimiez, 06000 Nice (Alpes-Maritimes), France
RNA no.: W062021362 — SIRET: 13020903400011
Publication director: Richard Loffler, president
Contact: contact@sereni-asso.fr
The App aims to help older people and their family caregivers in daily life, in particular through reminders, a link between the caregiver and the senior, activity suggestions and a system to alert loved ones in case of a possible fall. These Terms set out the conditions under which the App is made available and used.
The App is offered free of charge, with no subscription, no advertising and no in-app purchases. It is available on the App Store (iOS) and Google Play (Android); the web version is being rolled out. Access requires a compatible device and, for some features, an Internet connection. Equipment, connection and communication costs remain your responsibility.
Séréni is a peace-of-mind and social-connection tool. It is not a medical device, provides no diagnosis or medical advice, and does not replace emergency services, medical supervision or human presence. Fall detection and alerts rely on estimates that may be wrong (false alarms or undetected falls) and depend on factors beyond our control (device condition, network, permissions, battery). In an emergency, always call 112 (EU emergency number); in France, also 15 (SAMU) or 114 (by text message). You must not rely on the App as your only means of safety.
Some features rely on pairing a “senior” with one or more “caregivers”. You agree to use these features only with the consent of the people concerned, to provide accurate information and to use the App fairly. In particular, you must not divert the App from its purpose, interfere with its operation, or use it to monitor a person without their knowledge or against their will.
The App processes personal data, and may process health or wellbeing data, solely to provide the service (alerts, reminders, caregiver-senior link). This processing complies with the General Data Protection Regulation (GDPR). No data is sold or transferred to third parties for commercial purposes. For details of the data processed and your rights (access, rectification, erasure, objection), see our privacy policy. You can exercise your rights by writing to contact@sereni-asso.fr.
The App, its content, its interface and the “Séréni” trademark (French trademark filed with INPI on 17 June 2026 and registered on 9 October 2026, no. 5269665, owned by the association) are protected and remain the exclusive property of the Séréni association or its partners. The association grants you a personal, non-exclusive and non-transferable right to use the App, limited to use in line with its purpose. Any unauthorised reproduction, modification, extraction or exploitation is prohibited.
The association uses reasonable means to ensure the App works properly, without guaranteeing continuous availability or the absence of errors. The App may be modified, updated, suspended or discontinued, in whole or in part, in particular for technical or maintenance reasons or as the association's project evolves.
The App is provided “as is”, with no warranty other than those provided by law. Given that it is free and run by an association, and subject to mandatory legal provisions, the association cannot be held liable for indirect damage, or for the consequences of a detection failure, an alert not delivered, the service being unavailable, or improper use of the App. You remain responsible for how you use the App and for the decisions you make based on it.
When you use the iOS version of the App, the following provisions apply. You acknowledge and agree that:
When you use the Android version of the App, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the App.
The association may change these Terms at any time, in particular to reflect legal, technical or service changes. The applicable version is the one in force when you use the App, published at www.sereni-asso.fr/cgu.html (French) and translated on this page. The date of the last update appears at the top of this page.
These Terms are governed by French law. If a problem arises, please contact us at contact@sereni-asso.fr so that we can look for an amicable solution. Failing agreement, and in accordance with applicable provisions, the dispute may be brought before the competent French courts. Under the French Consumer Code, you may also use a consumer mediator free of charge.
Reference document published by the Séréni association. It may be supplemented or adjusted; for any question, write to contact@sereni-asso.fr.